Videohub 40x40 12G: Setup, labels, layouts and macros

Identify the Videohub unit, version and configuration

Check administration permissions, the USB data cable and detection from another compatible computer. Record versions; a detection failure alone does not prove that the USB port is faulty.

For the technical steps, we use the May 2025 Videohub manual without treating the suggested version or power-off duration as manufacturer instructions.

Control works, but Setup will not let you edit labels

Control lets you view and change connections between sources and destinations, as described on page 32 of the manual. Setup manages labels and other settings. A route changing demonstrates that operation at the destination checked; it does not demonstrate that configuration changes over Ethernet are enabled.

In Setup, check Network Settings and Allow utility administration. The explanation on page 30 states that via USB limits changes to the computer connected by USB. If that restriction is the agreed arrangement for the event, you can keep it and administer the unit through that connection. There is no need to expand network access to check it.

The access procedure on page 25 starts by connecting USB and opening Blackmagic Videohub Setup. Select the correct unit on the opening screen and its settings icon. We suggest checking detection with a known data cable connected directly to the computer; if the unit does not appear, record the cable, port, system and version used before trying another combination.

If Setup detects the unit by USB and allows editing, note the difference from Ethernet. If it still does not allow editing or does not detect the unit, the permission alone does not explain the entire symptom. Save screenshots and consult support with those details; changing three cables without checking their data capability is not enough to conclude that the router’s connector is damaged.

Record versions before repeating an update

The section on page 29, Setup Tab, shows the internal software version for comparison with the manufacturer’s support center. Record that value and, separately, the version of the Videohub package installed on the computer and its operating system. If you cannot open the settings, record that the information is missing instead of calling it up to date.

Save the full notice, when it appears and which unit was selected. If an update has already taken place, record whether it reached the completion message and what Setup showed when reopened. A successful ping and a working route are useful data, but they do not identify the cause of the notice.

That is why we do not recommend installing 11+ as a cure or repeating updates in succession. We suggest collecting the record and comparing it with the documentation for the relevant package; if the notice persists, send it to support through the channel agreed by the technical lead.

Documented update procedure and off-air preparation

The section on page 31, Updating your Videohub, instructs you to connect USB, open Setup and select the router. If the utility reports that an update is needed, you can start with Update and finish with Close. Do not disconnect the Videohub during installation. The section does not document a 60-second power interruption as a remedy for a recurring notice.

Before taking action, agree on a pause, identify which destinations depend on the router and record the starting routes and settings. Preserve labels and document the macros in use separately. This is preparation we propose for the setup; we have not performed an update or tested a return to program.

After an agreed intervention, check detection in Setup and the status of the labels. Off air, check a test route and then the intended destinations using an identifiable image and the expected audio. Record observations and leave a final map; do not declare the problem resolved just because the update window closed.

What a factory reset erases

The section on page 30, Reset, warns that it deletes all assigned macros and labels and returns the unit to factory settings. Given that scope, we do not propose it as the first step to restore name editing or as a confirmed solution for the recurring notice.

To save labels, page 26 documents save label set in the Inputs or Outputs gear menu, and load label set to load them. That file is a label set; do not present it as a complete backup of routes, macros and configuration. If Setup will not let you save it, document that limitation and record the names by another means before considering an intervention.

If a reset is chosen, the person responsible must prepare to rebuild the configuration and check each destination off air. If there is no adequate copy or record, first work out how to restore the state needed for the event.

Diagnostic worksheet and related content

Includes versions, connections, messages, label backups and starting and final routes. Use the blank Setup and USB worksheet to record the manufacturer’s setting and the test result.

The Videohub Mini 4x2 12G (Spanish) has different controls and paths: that guide remains separate from administration of the 40x40. Link the recording destinations to the continuity plan. To prepare the map and intervention, consult GLMedia’s video processing and distribution service.

To record restoration of the map, complete the labels, layouts and macros worksheet. The following sections distinguish each file or setting and propose how to check it at the receivers before resuming the event.

Restore labels and check the signal path separately

For the equipment covered by this guide, page 26 of the manual, May 2025 describes save label set in the Inputs or Outputs gear menu. Use a name that identifies the event and date, choose the folder and save a copy. To restore those names, use load label set, select the file and open it. If you need to edit names, the manufacturer allows this in the label set’s text file.

After loading it, compare the destination’s port number, name and cable. We suggest starting with an off-air monitor and an identifiable source, then continuing with the destinations that will be used. If the name matches but a different signal arrives, record the source actually received: restoring labels does not replace checking routes or explain a memory fault on its own.

For panel shortcuts, keep button names consistent with input or output names. Page 26 notes that the filter is case-sensitive; page 29 describes button mapping. If a source is missing when filtering, compare its label and the shortcut text before changing a route. This check applies to the 12G family panel; it is not inferred from symptoms on older equipment.

Save Layout restores Control buttons, not a room routing preset

The section on page 34 of the current manual defines Save Layout and Load Layout as saving and loading custom Videohub Control button layouts. To return to a group of routes, prepare the macro or source and destination selection; do not rely on Load Layout as a routing restoration command.

Before saving the layout, select the correct router and review the buttons the operator will use. In edit buttons, Edit lets you check the source or destination assigned to a button and its icon, according to page 35. If two layouts use similar graphics, the room name and port map help identify what is being operated.

Keep the previous layout and save the new one under a different name. We suggest loading it off air and checking its assignments before touching a source. Then select a destination to see which input is associated with it and check that signal at the receiver. An icon or position changing is not evidence of a route change.

Reset All in the Control menu, on page 34, displays inputs and outputs again and replaces custom icons; it retains the source, destination and deck control assignments described there. It is different from Setup’s Factory Reset, which erases macros and labels. Identify the application and full command before using it.

Prepare a macro to change a group of routes

For the integrated panel of the 12G family, check macros against page 28 of the manual. Identify the panel before applying instructions from another controller.

In Setup, open Control Panel and check number of macros: moving the slider adds or removes macro buttons. In button mapping, select a white button. Rows A through P represent routing actions; choose the source and destination for each row you need and save with save. Record those pairs before running them, including the starting state to return to.

For a room change, one proposed example is to assign two sources from that room to two outputs feeding the switcher. Use the actual wiring numbers, not names from a previous project. The manual describes several simultaneous route changes with a macro; it does not present them as a sequence with delays or a synchronized video transition.

The panel procedure calls for pressing the macro button and then take to confirm. Rehearse off air and check every included output. In Control, use take is a separate confirmation option for software changes, documented on page 36: do not substitute the application procedure for the panel macro procedure.

Check the restored map before returning to program

Complete the recovery worksheet with the unit, versions, label file, layout, each macro’s rows and the source received at each output. The record is blank; we have not loaded files, changed routes or run macros on a router. The following check is a proposal for the setup.

First review files and assignments without changing a program route. Then, during an agreed pause, test an off-air destination and the macro group. View an identifiable image and listen for the expected audio at the receivers. If an output does not match, preserve evidence and compare the port, programmed action and destination lock; do not unlock a protected route without coordinating with its operator.

Note what changed and what stayed the same. Also test returning to the initial map using the recorded routes or a return macro you have prepared and checked. Close the test with the agreed final map, copies of the files and outstanding items that still prevent a destination from being considered ready.